Terms and conditions

YOUR FREE CALL

1. The free calls are for new clients only.
2. 30-minute free calls are conducted by phone, or online for some of the services provided
3. The time and date will be agreed on by the client and coach.
4. There is no charge for the free call.
5. The client will be responsible for contacting the coach at the arranged time by calling +61 410 910 965, or by providing a Zoom link, or by calling on Skype 
6. The client must provide 24 hours’ notice if cancelling or rescheduling.
7. The client is under no obligation to continue after the free call with paid coaching.
8. The client is aware that this call is introductory in nature and so all questions may not be resolved in 30 minutes.
9. The aim of the call is to introduce the client to some energy alignment and mindset processes, which if applied, can shift the way the client thinks, feels and lives. The content includes processes which help to have a positive mindset.
10. If the coach says or does anything in a session that the client doesn’t feel comfortable with, or if the client has any concern with the way the coaching is conducted, please let the coach know as soon as possible.
11. The coach recognises that anything the client shares is regarded confidential, whether it is business or personal information. We respect your privacy and will not share any personal details provided.
12. Purpose and nature of Coaching: The purpose of coaching is for the coach to educate and work with the client on energy alignment and mindset processes, which if applied, can shift the way the client thinks, feels and lives. Coaching involves processes which help to enable the client to have a positive mindset.  The coaching services offered by the coach is not medical advice and must not be used in lieu of any psychiatric or psychological treatment, or counselling or therapy the client may be receiving from a health care professional. Coaching does not replace health care professional’s advice. The coaching services offered are not a form of therapy or psychological counselling and are not intended to treat any mental health issues.
13. Coaching results are not definite and can vary person to person. The client enters into coaching with the full understanding that they are responsible for creating their own results.

PAID COACHING

1. A Client Profile Form will need to be completed to assess whether the client is ready for coaching and is willing to do the mindset work necessary.
2. Additional information is gathered on the Client Profile Form so that the coach can have a general understanding of the client’s context and the perceived satisfaction of his/her life.
3. Additional information provided by the client, such as names and addresses are used for invoices, receipts. Emails are used for invoices and receipts, or additional inspiring resources and links which can assist with the coaching journey. The client can opt out of the additional resources and links.
4. A Coaching Agreement must be agreed upon and signed before paid coaching sessions can begin.
5. The client will be responsible for contacting the coach at the arranged time by calling +61 410 910 965, or by providing a Zoom link, or by calling on Skype 
6. The client must provide 24 hours notice if cancelling or rescheduling.
7. If the coach says or does anything in a session that the client doesn’t feel comfortable with, or if the client has any concern with the way the coaching is conducted, please let the coach know as soon as possible.
8. The coach recognises that anything the client shares is regarded confidential, whether it is business or personal information. We respect your privacy and will not share any personal details provided.
9. Purpose and nature of Coaching: The purpose of coaching is for the coach to educate and work with the client on energy alignment and mindset processes, which if applied, can shift the way the client thinks, feels and lives. Coaching involves processes which help to enable the client to have a positive mindset.   The coaching services offered by the coach is not medical advice and must not be used in lieu of any psychiatric or psychological treatment, or counselling or therapy the client may be receiving from a health care professional. Coaching does not replace health care professional’s advice. The coaching services offered are not a form of therapy or psychological counselling and are not intended to treat any mental health issues.
10. Coaching results are not guaranteed and can vary person to person. The client enters into coaching with the full understanding that they are responsible for creating their own results.
11. The coach may cease the coaching services at any time.
12. Where applicable, the client has rights under the consumer guarantees in the Australian Consumer Law.  Where the Australian Consumer Law does not apply, the client acknowledges and agrees that, to the maximum extent permitted by law, the client’s only remedy against the coach under the agreement or at law is limited to a refund of any payments made by the client regarding unused services.
13. 14 Day Guarantee: If the client is not satisfied with the service, the coach will offer a full refund after the first session and further sessions will be terminated and refunded. The client must advise this in writing within 14 days of a paid coaching session.
14. This agreement is governed by the laws of New South Wales, Australia.